BackCannot remove or rediscover a Bluetooth device
16 Jul 2008
When setting up a Bluetooth device to connect with a Windows Mobile Field PC, an issue can be encountered with symptoms similar to the following:
- Cannot successfully connect to the device every time
- Unable to fully delete partnership from a previous bond attempt
- Cannot re-discover and bond with device
This issue is most often caused by not entering a passkey when requested during a previous Bluetooth device partnership setup, and then tapping "YES" when asked if you would like to add the device to the device list.
Solution
You may be able to use our Clean Bluetooth utility to resolve this issue on any Windows Mobile Field PC (not just Archer), which is available at:
Or the Field PC could be set to factory default settings as explained in the User Guide. Performing a Clean Boot on an Archer Field PC is explained at:
Set to Factory Defaults (Clean Boot)
To properly connect to a Bluetooth device which does not specify (or does not require) a passkey (without again encountering this issue), it is recommended to perform one of the following:
- Find and enter a passkey as specified in device documentation
- Enter "0000" as the passkey
- Leave the passkey field blank, tap Next, and then tap "NO" when asked to add the device to the device list
Additional information is available at:
Bluetooth Setup with Microsoft drivers
Common connection issues with Bluetooth
