Reset Forgotten PIN on Android
If you forget the PIN for your Archer 4 or Alta, you can perform a factory reset to erase the device and reset the PIN.
CAUTION: Performing a factory reset permanently erases all apps and data on the device.
Option 1: Using your Google Account
If you have signed in to your Google Account on the device,
Make sure Archer 4 or Alta is connected to external power and is connected to Wi-Fi.
On another device, go to www.google.com/android/find/about or open the Find My Device app.
Sign in to your Google Account.
Select the device that you want to reset.
Select Factory reset.
Google resets the device.
On Archer 4 or Alta, go through OOBE process.
When prompted to enter your previous PIN, tap Use my Google account instead. Sign in to your Google account.
When prompted, set up a new PIN.
Option 2: Return to a Certified Repair Center
If you have not signed in to Google or have forgotten your Google account credentials, you will have to return the device to a certified Juniper Systems repair center to be reset. To start the process, go to junipersys.com/support/repair-instructions.