Cedar device not showing in File Explorer

10 Jun 2019

On some PC's you may not see the Cedar device in File Explorer when it is connected to a PC. Here are a few things to try.

  1. Once the Device is connected to the PC, swipe from the top down to get to the quick settings options.
  2. Locate the USB options, and tap to open the options. Note: On some devices this may take you to the developer options on the device.
  3. Tap on the "USB Configuration"  and select the "MTP" or File Transfer option.
  4. Go to the PC, and see if you can browse the contents of the device.

Assigning the correct drivers:

  1. Go to Device Manager on the PC.
  2. Locate where the device is showing up. (Usually indicated by a yellow triangle with an exclamation point next to it.)
  3. Right-click on the device with the yellow triangle, and select Properties > Select Driver tab.
  4. Select Update Driver.
  5. Select to Browse my computer.
  6. Select to Let me pick from a list.
  7. Select the Android Phone Select MTP USB Device.

Let the drivers load and check to see if you can now browse the contents of the device.