TeamViewer remote control

10 Nov 2017

Updated - 9 Mar 2020

TeamViewer allows remote control of computers over the Internet. When calling our support team, it can be helpful to first launch the following web link from the computer.

https://get.teamviewer.com/JS_Handheld

For Archer 3 and Allegro 3, you must download and install the TeamViewer "Quick Support" app from APKPure at the following link. On Allegro 3, this app will appear in portrait instead of landscape display orientation until you are connected.

https://apkpure.com/teamviewer-quicksupport/com.teamviewer.quicksupport.market

If you are using the Mesa 2 with optional Android 5.1.1 AOSP (Android Open Source Project), you will need to manually download and install the following file instead.

TeamViewer-Addon-10_11_2017.zip

After download on Mesa 2 Android, open the Astro file manager app, locate this file under Locations > Primary > Download, then open to extract and run the TeamViewerQS.apk file.

On Mesa 2 with Android, you may then also need to run the TeamViewerQSAddon_teclast.apk file. You may be requested to enable installation of apps from unknown sources as is required. When you run TeamViewer to allow an incoming session, after tapping Allow you must immediately press the bottom Home (circle) button within a second or two to continue. If not, then the unit may lock up and require reboot.