Mesa 2 goes to sleep with each tap on touchscreen

January 2018

On rare occasions, a Mesa 2 unit may go to Sleep with each tap on the touchscreen. Online reports indicate that this has also been encountered on other touchscreen devices running the Microsoft Windows 10 operating system.

 

When this has occurred, customers report performing a Restart has resolved the issue. If not, perform a Hard Reset by holding the Power button for over 20 seconds, wait a few seconds, then attach wall charger and briefly press the Power button again to boot back up.

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