Backlight will not turn on

May 2006

Below are possible solutions to issues with the display backlight on an Archer or Allegro Field PC product.

 

Archer Field PC

Make sure Tactical Mode has not been enabled (which disables all lights on the product). On the Archer 2, press and hold the Power button for 15-20 seconds until the blue screen appears, move the Tactical Mode slider to NO, and then tap Exit.

Try adjusting the backlight brightness by tapping on Start > Settings > System tab > Brightness icon, and move the Backlight slider to the right.

Try powering off the Archer by pressing and holding the On/Off key for 5 seconds until the Power Button menu appears, and select the Power Off option. Press the On/Off key again briefly to power on the Archer.

Try removing the battery and wall charger for 20 minutes. After this time, re-insert the battery and wall charger. Press the On/Off key again briefly to power on the Archer.

Try setting the Archer Field PC to factory default settings following the instructions at the below website:

Set to Factory Defaults (Clean Boot)

Otherwise, request a repair order (RMA) following the instructions provided on our website at:

Product Repairs

 

Allegro Field PC

Make sure Tactical Mode has not been enabled (which disables all lights on the product). On the Allegro 2, press and hold the Power button for 15-20 seconds until the blue screen appears, move the Tactical Mode slider to NO, and then tap Exit.

Try adjusting the backlight brightness by tapping on Start > Settings > Control Panel > Display icon > Backlight tab, and adjust the brightness level as necessary.

Try removing the battery and wall charger for 20 minutes. After this time, re-insert the battery and wall charger. Press the On/Off key again briefly to power on the Allegro.

Try setting the Allegro Field PC to factory default settings following the instructions at the below website:

Set Windows CE to Factory Defaults

If you are using an Allegro CE Field PC, the original version 1.00 operating system may have set the backlight brightness to completely dim after performing a Restore System, Set Factory Defaults, or removing the battery for more than 10 minutes. We recommend to update to the latest operating system version for the Allegro CE Field PC, available to download at:

Allegro CE

Otherwise, request a repair order (RMA) following the instructions provided on our website at:

Product Repairs

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