Can not remove or rediscover a Bluetooth device

July 2008

When setting up a Bluetooth device to connect with a Windows Mobile Field PC, an issue can be encountered with symptoms similar to the following:

  • Can not successfully connect to the device every time
  • Unable to fully delete partnership from a previous bond attempt
  • Can not re-discover and bond with device

This issue is most often caused by not entering a passkey when requested during a previous Bluetooth device partnership setup, and then tapping "YES" when asked if you would like to add the device to the device list.

 

Solution

You may be able to use our Clean Bluetooth utility to resolve this issue on any Windows Mobile Field PC (not just Archer), which is available at:

http://www.junipersys.com/index.php/Juniper-Systems/support/Downloads/Archer-Field-PC/Archer-Field-PC/Clean-Bluetooth-utility

Or the Field PC could be set to factory default settings as explained in the User Guide. Performing a Clean Boot on an Archer Field PC is explained at:

Set to Factory Defaults (Clean Boot)

To properly connect to a Bluetooth device which does not specify (or does not require) a passkey (without again encountering this issue), it is recommended to perform one of the following:

  • Find and enter a passkey as specified in device documentation
  • Enter "0000" as the passkey
  • Leave the passkey field blank, tap Next, and then tap "NO" when asked to add the device to the device list

Additional information is available at:

Bluetooth Setup with Microsoft drivers

Common connection issues with Bluetooth

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